Processor/Sr. Processor

Position Title: Processor/Sr. Processor

FLSA Status: Non-Exempt
Date Created/Last Evaluated: May 2025
Reports to: Operations Manager
Department: 220 Indirect Ops
Employment Status: Full Time
Supervisory Responsibilities: No
Location: Remote

Summary

The Processor oversees preparing the loan files and submitting them to banks or mortgage lenders for approval. It’s the Processors responsibility to ensure that all documents and signatures are in order prior to submission. Ensuring that Making the Dream of Home Ownership a Reality through Concierge Customer Service, Accountable Actions, and a “Can Do” Attitude.

Required Skills

• 3+ years’ experience in retail loan processing, experience using agency automated
  underwriting systems.
• FHA/VA/USDA loans experience strongly preferred.
• Ability to quickly resolve customer escalations and have excellent written and verbal
  communication skills.
• Proficiency with MS Office Suite, Encompass 360, email, and web research
• Able to work in a team environment and possess excellent time management skills
  (multi-tasker)

Job Responsibilities

• Provides quality loan processing in a paperless work environment, reviewing files for
  adherence to underwriting standards and ensuring completeness of underwriting
  submission.
• Act as a liaison between Third-Party Originating client, Loan Officer and/or Realtor,
  Underwriters, Closers, and other internal partners to collect the necessary
  documentation, provide current loan status, and close loans on time.
• Successful in using critical thinking and analytical skills to process loans including
  income calculation plus credit and asset review.
• Demonstrate the ability to work on the loan origination system.
• Meet monthly performance metrics (productivity/quality), and satisfactory client
  customer survey scores.

Working Hours and Location

• 40 hours per week to the position (workweek is from Monday through Friday)
• Remote

Physical Demands

• The employee is regularly required to stand and sit. Must be able to operate a computer and telephone

About Fathom Holdings Inc. (Nasdaq: FTHM)

Fathom Holdings Inc. is a national, technology-driven, real estate services platform integrating residential brokerage, mortgage, title, insurance, and SaaS offerings to brokerages and agents by leveraging its proprietary cloud-based software, intelliAgent.  The Company’s brands include Fathom Realty, Encompass Lending, Verus Title, intelliAgent, and Real Results.  For more information, visit www.fathomrealty.com.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position.  All employees may have other duties assigned at any time.