Brokerage Compliance Specialists

Position Title: Brokerage Compliance Specialists

FLSA Status: Non-Exempt
Date Created/Last Evaluated: November 2025
Reports to: Brokerage Compliance Manager
Department: 210 Compliance
Employment Status: Full time
Supervisory Responsibilities: No
Location: 2000 Regency Pkwy Cary NC

Summary

The ideal candidate is someone who is extremely detail oriented and knows their way around numbers and technology. This team-player thrives in a fast-paced business environment, embracing change in a positive productive manner, working on daily tasks or tackling projects collaboratively as well as independently, to meet all company set key performance indicators (KPI’s). This is someone who easily builds relationships throughout the organization with a positive attitude and approachable disposition. This candidate is not afraid to pick up the phone to get more information, handle escalations, or effectively problem solve using their strong written and verbal communication skills. The Brokerage Compliance Specialist must be punctual, maintain excellent attendance, and conduct themselves in a professional manner. They must be able to look ahead, pro-actively turning moments of ‘down time’ into productive time, and always be mindful of how their behavior and interactions reflect on the Department, their Supervisor(s), and Fathom as a whole.

Job Responsibilities

• Participate in developing a world class compliance support team
• This is an in-office position that requires consistent on-site attendance and collaboration
• Contribute to departmental documentation by creating and maintaining Standard Operating Procedures (SOP’s) in alignment with Fathom Policy, procedures, and State/Market-specifi c regulations.
• Work cohesively and effectively with our accounting partners and leadership by assisting with administrative tasks as they relate to the Brokerage Compliance team
• Discover and escalate potential policy violations to local leadership or Operations leadership
• Contribute to/lead department projects that may include tracking, monitoring, scheduling, or other administrative tasks
• Review, answer questions, and monitor documentation to ensure accuracy of transaction submissions
• Consistently record transaction facts over multiple technology platforms to stay in compliance for auditing purposes
• Answer questions from Agents, team members, and leadership via phone, chat, support tickets, and/or email • support and respond to administrative tasks as they relate to proper utilization of technology
• Learn/have a working knowledge of our proprietary transaction management system, intelliAgent (iA)
• Become a subject matter expert of iA as it relates to Transaction Management set-up, submittal, and funding
• Contribute to the on-going development and management of iA as it relates to the Brokerage Compliance team
• Learn our support ticket system, Zendesk, in order to work & respond to Agent support tickets effectively and quickly and to report technology issues internally to iA support teams or Operations leadership
• Learn to use/answer questions regarding tools utilized by Fathom Realty as it relates to the Brokerage Compliance team
• Learn basic information and have a working knowledge about the real estate industry
• Be a leader by example and, from within the Brokerage Compliance team, educate Agents, Staff, and leadership throughout the organization
• Develop positive working relationships with our Agents, Staff, and leadership throughout the organization as well as any and all transaction contacts
• Support other departments by training and assisting our Agents as it relates to the Brokerage Compliance team
• Maintain a positive, proactive, and supportive attitude

Required Skills

• Exceptional attention to detail
• Exemplary customer service skills
• Superb oral and written communication skills,
• Very high level of professionalism
• Ability to quickly and effectively learn new technology
• Ability to excel without supervision and prioritize responsibilities
• Ability to contribute in a team environment
• Willingness and ability to effectively solve problems
• Natural disposition to ‘go the extra step,’ motivation to do things without waiting to be asked
• Strong desire to serve and help
• Eagerness to learn and active listening
• Flexibility, reliability, trustworthiness, internal drive to grow and succeed while still helping others
• Sense of responsibility for one’s actions/results

Preferred Additional Skills

Prior experience in: Real Estate, Accounting/Finance, or Compliance; experience with: Zendesk, Google Drive/apps

Working Hours and Location

• 3 days: Mon, Tues, Fri – 8:00am-5:00pm
• 2 days: Wed, Thu – 10:00am-7:00pm

Physical Demands

• The employee is regularly required to stand and sit. Must be able to operate a computer and telephone.

About Fathom Holdings Inc. (Nasdaq: FTHM)

Fathom Holdings Inc. is a national, technology-driven, real estate services platform integrating residential brokerage, mortgage, title, insurance, and SaaS offerings to brokerages and agents by leveraging its proprietary cloud-based software, intelliAgent.  The Company’s brands include Fathom Realty, Encompass Lending, Verus Title, intelliAgent, and Real Results.  For more information, visit www.fathomrealty.com.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position.  All employees may have other duties assigned at any time.